• Wide choice of high-end motorcycles
  • Quick & easy booking
  • Customer service available 6 days a week
  • 100% of satisfied customers

Book online

Online booking

Frequently asked questions

Choose from the list below to find answers to the most frequently asked questions.

If a subject, on which you would like more information, is not in this list, please contact us.

  • How do I qualify for special offers ?

    By entering the booking dates, the type of vehicle and the desired mileage, we calculate for you the best rates taking into account all the promotions in progress on our website.

  • What is the minimum time to reserve a motorcycle on the website ?

    You can reserve a motorcycle up to one hour before it is picked up at one of our agencies.

  • What are the advantages of booking via the website ?

    The site www.universalriders.com gives you access, in real time, to all available vehicles and rental rates. By reserving your vehicle on our website you will automatically receive all the promotions in force and you immediately get a confirmation of booking by e-mail.

  • How to know if my reservation has been accepted ?

    All bookings made on our website are automatically validated and accepted at the end of the booking process when you access the "Confirmation" page. We suggest you to print this page. In any case, you will receive a summary of your reservation by e-mail.

  • What are General Rental Conditions ?

    You can access general rental conditions by clicking on the following link : Conditions Générales de Location.

  • May i cancel my reservation ?

    You can cancel your reservation until the day of departure by contacting ourCustomer Service, by phone +33.971 09 10 90  (0,15€/min) or by email at the following address : serviceclients@universalriders.com

    However, cancellation fees may be deducted from the refund of the amount of your rental. More infos ? consult Conditions Générales de Location de Universal Riders.

  • May I change my reservation ?

    You can change your reservation until day of departure but also during your booking period by contacting our  Customer Service, by phone +33 971 09 10 90 (0,15€/min) or by email : serviceclients@universalriders.com.Caution: We will use the rates at the time of your request for modification which may lead to a change of your invoice.

  • I forgot my password, what should I do ?

    You can retrieve your password by clicking on the link "J'ai oublié mon mot de passe

     

    And indicating the e-mail address used when opening your account. An e-mail will be sent to you to reset your password. If you do not receive an e-mail,please contact Customer Service, by phone +33 971 09 10 90 (0,15€/min) or by email at the following address serviceclients@universalriders.com.