Choose from the list below to find answers to the most frequently asked questions.
If a subject, on which you would like more information, is not in this list, please contact us.
By entering the booking dates, the type of vehicle and the desired mileage, we calculate for you the best rates taking into account all the promotions in progress on our website.
You can reserve a motorcycle up to one hour before it is picked up at one of our agencies.
The site www.universalriders.com gives you access, in real time, to all available vehicles and rental rates. By reserving your vehicle on our website you will automatically receive all the promotions in force and you immediately get a confirmation of booking by e-mail.
All bookings made on our website are automatically validated and accepted at the end of the booking process when you access the "Confirmation" page. We suggest you to print this page. In any case, you will receive a summary of your reservation by e-mail.
You can access general rental conditions by clicking on the following link : Conditions Générales de Location.
You can cancel your reservation until the day of departure by contacting ourCustomer Service, by phone +33.971 09 10 90 (0,15€/min) or by email at the following address : email@example.com.
However, cancellation fees may be deducted from the refund of the amount of your rental. More infos ? consult Conditions Générales de Location de Universal Riders.
You can change your reservation until day of departure but also during your booking period by contacting our Customer Service, by phone +33 971 09 10 90 (0,15€/min) or by email : firstname.lastname@example.org.Caution: We will use the rates at the time of your request for modification which may lead to a change of your invoice.
You can retrieve your password by clicking on the link "J'ai oublié mon mot de passe"
And indicating the e-mail address used when opening your account. An e-mail will be sent to you to reset your password. If you do not receive an e-mail,please contact Customer Service, by phone +33 971 09 10 90 (0,15€/min) or by email at the following address email@example.com.
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